Consumer Affairs Branch comprises the Trading Standards Service and Consumerline along with sections dealing with legislation, administration support, policy and debt advice.
Trading Standards Service
The role of the Trading Standards Service is to promote and maintain fair trading, protect consumers and enable reputable businesses to thrive within Northern Ireland. We do this by enforcing a wide range of consumer legislation in order to protect consumers and honest businesses. We will also give advice to businesses in order to help them comply with the law.
Consumerline is a telephone and online advice service for Northern Ireland.
Our telephone advisors will listen to each caller's query and provide clear, practical advice on a wide range of consumer issues. If it is appropriate we will forward details of your complaint to the Trading Standards Service for investigation.
To contact Consumerline, telephone 0300 123 6262 or log on to our website at www.nidirect.gov.uk/index/information-and-services/government-citizens-and-rights/consumerline/complaints/contact-consumerline-to-make-a-complaint-or-ask-for-advice.htm
DETI has funded the provision of free debt advice services at various locations throughout Northern Ireland since 2005.
Currently we fund Advice NI to provide a free local face to face debt advice service and a free telephone debt advice service.
To avail of this service you can go to www.debtaction-ni.net where you will find a full list of all DETI funded debt advice locations or you can call them on 0800 917 4607